Faq
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Arranging care can feel unfamiliar, particularly when a person’s needs have changed suddenly. These answers cover some of the questions we are asked most often. If your question is not included, please call or message us—our team will be happy to help.
We support all people of all ages and a wide range of needs. This includes people who would benefit from help with everyday routines, older adults, people living with dementia, mental health conditions, physical or learning disabilities, brain injuries, long-term conditions and more complex care needs. Every enquiry is considered individually.
We are based in Peterborough and our main service areas are Cambridgeshire, Bedfordshire and Lincolnshire. We can also arrange care elsewhere in the UK where required. Please contact us with the location and type of support you need so we can discuss availability.
We provide flexible care ranging from home visits and longer daytime support to respite, waking nights, sleeping nights, 24-hour care, live-in care and supported living. We also offer support for a range of specialist needs. Your free assessment will help us understand which arrangement may be most suitable.
You do not need to decide before contacting us. We will listen to your concerns, learn about the person’s daily life and explain the available options in plain language. A free, no-obligation assessment gives us a fuller understanding of what support may be helpful.
The assessment is a relaxed conversation about the person, their current circumstances and what they would like help with. We may discuss routines, health, mobility, medication, nutrition, home safety, communication, interests and personal preferences. It is also an opportunity for you and your family to ask questions. There is no obligation to proceed.
Yes. Our initial care assessment is free and carries no obligation. It can take place in the person’s home, allowing us to understand their environment and discuss support in a familiar setting.
We understand that care can become necessary unexpectedly, particularly following illness, a fall or discharge from hospital. We will respond as quickly as possible, assess the person’s needs and explain what can be arranged. Start times will depend on the care required, location and carer availability.
Yes. Our carers undergo enhanced DBS checks and reference checks as part of our recruitment process. They receive appropriate training and ongoing supervision to support them in providing safe, professional and compassionate care.
Care arrangements are planned according to what works best for each person. Where appropriate, we aim to provide continuity through a consistent carer or small team, while also ensuring that support remains reliable during holidays, sickness or changing needs. We consider needs, preferences and personalities when planning the care team.
Yes. Care should remain responsive to the person’s circumstances. We maintain communication with clients and, where agreed, their families, and can review the arrangement if needs, routines or preferences change.
Yes. We can arrange waking-night care, where a carer remains awake to provide regular or frequent support, and sleeping-night care, where a carer sleeps at the property but can assist when reasonably required. We will discuss the most appropriate arrangement during the assessment.
Live-in care means a carer lives in the person’s home and provides support with agreed needs throughout the day. It can include personal care, meals, medication assistance, household tasks, mobility, appointments and companionship. The carer requires suitable accommodation and protected rest time; any frequent overnight needs will be assessed separately.
Yes. Respite care can give a family carer time to rest, work, attend appointments or take a break. It may be arranged for a short visit, overnight, for several days or through temporary live-in care, depending on the individual’s needs and availability.
Yes. Subject to assessment and availability, we can help someone settle safely back into their routine following a hospital stay. Support may include personal care, meals, mobility, medication assistance, household tasks and attending follow-up appointments. We can adapt the arrangement as recovery progresses.
Absolutely. With the client’s consent, we welcome appropriate family involvement and will agree how updates should be shared. The person receiving care remains at the centre of decisions, and we respect their privacy, choices and right to control their support.
Our office hours are Monday to Friday, 9:00am to 5:00pm. Clients and families can also reach our 24/7 mobile on 01733 300073 when support is needed outside those hours.
Call 01733 300073, send us a WhatsApp or complete our enquiry form. We will talk through your situation and, if appropriate, arrange a free, no-obligation care assessment in the person’s home.